Shipping Policy

This Shipping Policy governs all order processing, shipment handling, delivery time frames, customs arrangements and related logistics rules for all purchases made on our official online boutique. Designed to keep every shopping procedure clear and transparent, this policy aims to help all customers fully understand our overall shipping arrangements and delivery standards. All logistics services are implemented in strict accordance with unified platform specifications to ensure stable, safe and standardized product delivery for every global customer.

1. Order Processing & Shipment Timeline

Once your order payment is successfully confirmed, our internal team will begin standard order processing procedures, including product inspection, quality verification, professional packaging and outbound arrangement. All in-stock items will be processed and dispatched within 1 to 3 working days. We conduct rigorous checks for every fragrance and body care product before shipment to ensure intact packaging, complete product condition and no quality defects before delivery.
Order processing and shipment arrangements are arranged in the chronological order of payment confirmation. During peak operation periods or routine system maintenance, individual orders may encounter slight processing delays. We will always prioritize order processing efficiency and make every effort to ensure timely outbound delivery of all valid orders.

2. Standard Delivery Timeframe

After successful outbound shipment, all orders will be delivered according to standard global logistics schedules. The overall delivery period typically ranges from 6 to 12 working days, subject to regional logistics conditions, local customs clearance efficiency and routine transportation arrangements. All delivery time frames are general references, and slight fluctuations may occur due to objective logistics factors beyond our control.
Our logistics system supports real-time order tracking, allowing customers to monitor the transportation status and delivery progress of their orders throughout the whole process. We maintain stable cooperation with formal global logistics providers to ensure safe and smooth product transportation.

3. Customs & Additional Charge Arrangement

We take full responsibility for all tariffs, customs duties and other official additional fees generated during cross-border transportation and customs clearance procedures. All customs-related procedures are uniformly handled by our professional operation team. Customers will not be required to undertake any extra charges or handle any customs formalities throughout the entire shopping and delivery process.
We strictly comply with cross-border transportation and customs supervision standards of relevant regions, and complete standardized customs declaration and inspection procedures to ensure that all products can pass through customs smoothly and reach customers safely.

4. Delivery Scope & Restrictions

Our logistics service covers most mainstream regions around the world. We will complete normal delivery services for all valid orders submitted within our service coverage. For regions with special transportation restrictions, policy restrictions or inaccessible logistics conditions, we will suspend delivery services and refuse invalid order submissions to avoid abnormal logistics problems.
We reserve the right to adjust the delivery scope according to global logistics updates and regional policy changes, and all updated service scopes will be subject to the latest regulations displayed on the official website.

5. Abnormal Logistics Situations

In case of abnormal situations during transportation, including package delay, transit suspension, remote inspection and other objective problems caused by logistics and customs supervision, our team will actively track the order status, communicate with logistics and customs departments in a timely manner, and follow up the solution progress until the order delivery problem is properly handled.
For package damage, loss or missing items caused by logistics problems, we will verify the situation in accordance with official logistics records and provide reasonable follow-up solutions based on the actual situation to protect the legitimate rights and interests of customers.

6. Currency Settlement Rule

All logistics-related fees and order settlement fees on the website adopt unified USD settlement standards. All charging standards are transparent and standardized, ensuring consistent and accurate settlement results for all customers.

7. Shipping Related Consultation

If you have any questions about order processing progress, delivery time, logistics tracking, customs clearance rules and other shipping related matters, you can submit consultation requests through the Contact Us page on the official website. Our professional customer service team will provide accurate replies and professional guidance to solve your logistics doubts in a timely manner.

8. Policy Update Provisions

We reserve the right to optimize and adjust the content of this Shipping Policy according to logistics service upgrades, industry standard iterations and regional policy changes. All adjusted policy terms will be displayed on the official website and take effect uniformly. We will always maintain standardized and rigorous logistics service standards to bring customers stable and reliable delivery experience.

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