Customer Service Policy

Welcome to our official online boutique. To ensure a transparent, reliable, and pleasant shopping experience for all global customers, we have formulated this comprehensive Customer Service Policy. This policy systematically covers order processing, logistics delivery, tariff regulations, return and refund rules, payment standards, and customer consultation services. All shopping behaviors on our website are subject to the following service terms, and we strictly abide by all rules to protect the legitimate rights and interests of every customer.

1. Order Processing Policy

All orders placed on our official website will be processed strictly in chronological order. Once your payment is successfully confirmed, our professional warehouse and operation team will complete order verification, product inspection, packaging and delivery within 1–3 working days. We adhere to standardized product delivery procedures, conduct strict quality checks for all fragrances, body care products and gift sets before shipment, and ensure that all delivered products are intact, authentic and in brand-new condition. Orders cannot be modified or cancelled after entering the packing and shipping process to guarantee the efficiency and accuracy of order delivery.

2. Global Shipping & Delivery Policy

We provide completely free global shipping services for all products with no minimum order requirement. All customers can enjoy zero shipping cost shopping regardless of the order amount. After the order is shipped, the estimated global delivery time ranges from 6 to 12 working days, depending on the destination region and local logistics efficiency. The entire logistics process is stable and trackable, allowing customers to check the real-time status of their orders at any time.
We undertake all cross-border logistics risks and standardize the delivery process to ensure that products can be safely delivered to customers worldwide. Our free shipping policy covers all regions supported by our business, bringing cost-effective and worry-free shopping experience for every scent enthusiast.

3. Tariff & Additional Fee Policy

To fully reduce the shopping burden of global customers, we undertake all tariffs, customs duties and any other additional fees incurred during cross-border transportation and customs clearance. Customers do not need to pay any extra charges beyond the product order amount displayed on the website. All custom-related procedures and fee settlement are independently handled and borne by our team.
We adhere to standardized cross-border customs clearance rules to ensure that all products pass customs inspection smoothly. There will be no hidden fees or extra charges in the whole shopping process, realizing a one-stop transparent shopping experience for customers.

4. Return & Refund Policy

4.1 Return Eligibility & Time Limit

We support a flexible and customer-friendly 60-day return policy for all products sold on our official website. Customers can apply for a return service within the valid return period if they are unsatisfied with the product, receive defective goods, or encounter other reasonable product-related problems. All returned products must be kept in original unused condition, with original packaging intact to pass our official verification.

4.2 Refund Processing Rules

After we receive and verify the returned products to meet the return standards, we will initiate the refund procedure immediately. The entire refund processing cycle is 5–10 working days. The refund will be fully returned to the customer’s original payment account. We strictly implement standardized refund procedures to ensure that every legitimate refund application is processed efficiently and fairly.

5. Payment Currency Policy

All product pricing, order settlement and transaction data on our official website are uniformly denominated and settled in USD (United States Dollar). Unified dollar settlement conforms to the consumption habits of American local customers and global mainstream users, effectively avoiding exchange rate differences, conversion errors and extra exchange costs. All transaction amounts are transparent and displayed in real time on the order page, ensuring clear and open consumption for every customer.

6. Customer Consultation & Support Policy

We provide professional and full-cycle customer consultation services for all users. For any inquiries related to product details, order status, logistics progress, return and refund procedures, service rules and other shopping-related issues, customers can contact our official customer service team through the independent Contact Us page on the website.
Our customer service team is professionally trained to provide accurate, patient and efficient reply and solution services. We are committed to solving all customer shopping doubts and problems in a timely manner, and continuously optimizing customer shopping experience with sincere and rigorous service attitude.

7. Service Update & Interpretation Rules

We reserve the right to appropriately adjust and optimize the customer service policy according to business development and industry standard updates. All updated service rules will take effect after being published on the official website. We always adhere to the principle of customer priority, take standardized services as the bottom line, and strive to provide global customers with high-quality, transparent and worry-free luxury fragrance shopping services.

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