Refund Policy

This Refund Policy clearly outlines the standardized return and refund rules applicable to all orders placed on our official online boutique. We are committed to providing every customer with a fair, transparent, and user-friendly shopping and after-sales experience. All return and refund services are implemented in accordance with the unified service standards of our platform, ensuring that every customer’s legitimate shopping rights are fully protected. This policy applies to all fragrance products, body care items, and gift sets available on our website.

1. General Return & Refund Eligibility

We offer a generous and flexible return window for all customers. All products purchased from our store are eligible for return applications within a 60-day period. Customers may apply for returns for reasonable reasons including unsatisfactory product experience, inappropriate product selection, or non-artificial product quality issues.
To ensure successful return verification, all returned items must remain in new, unused, and unopened condition with complete original packaging. Products that have been artificially damaged, excessively used, or with missing original accessories and packaging will not be eligible for refund services. We strictly adhere to uniform inspection standards to ensure the fairness of after-sales processing for all users.

2. Order Shipping & Delivery Rules

All orders confirmed with successful payment will be processed and shipped within 1 to 3 working days. Our team conducts strict product inspection and delicate packaging before shipment to ensure all goods are delivered in perfect condition. The estimated global delivery time ranges from 6 to 12 working days, varying according to regional logistics arrangements.
We provide free global shipping for all orders and undertake all tariffs and additional customs-related fees incurred during cross-border transportation. Customers are not required to bear any extra expenses beyond the original product order amount, achieving a completely cost-free shopping and customs clearance experience.

3. Refund Processing Timeline

Once we receive and complete the official verification of your returned items and confirm that the products meet return standards, we will initiate the formal refund process immediately. The whole refund processing period takes 5 to 10 working days. The refund fund will be fully returned to the customer’s original payment account without any deduction.
All refund procedures follow standardized internal review processes. We will complete fund settlement strictly within the specified time limit to avoid long waiting cycles for customers. No service fee, handling fee or hidden fee will be charged during the entire refund process.

4. Non-Refundable Situations

To maintain standardized after-sales operation, the following situations do not support return and refund services: products that have been used, opened, damaged artificially or altered privately; products damaged due to improper customer storage and use; returns applied beyond the valid 60-day return period; and abnormal orders that violate the platform shopping rules.
We will clearly inform customers of the verification results for all ineligible return applications to ensure transparent and open after-sales judgment.

5. Return Shipping Instructions

For eligible return orders, customers need to complete the return delivery operation in accordance with official guidance. We will provide formal return process guidance and relevant return instructions to assist customers in completing return delivery efficiently. All return procedures follow unified platform standards to ensure smooth processing.

6. Payment Settlement Standard

All product pricing, order settlement and refund funds on our website are uniformly calculated and settled in USD. The unified currency standard ensures transparent order amount and refund amount without exchange rate difference loss, bringing customers accurate and consistent fund settlement experience.

7. Consultation & After-Sales Support

If you have any questions about return qualification, refund progress, process guidance and other after-sales related issues, please contact our professional customer service team through the Contact Us page on our official website. Our team will provide timely, accurate and patient one-on-one after-sales support to solve your problems efficiently.

8. Policy Update Rules

We reserve the right to optimize and adjust the content of this Refund Policy according to service iteration and industry standard updates. All updated terms will be officially published on the website and take effect uniformly. We will always maintain customer-oriented service principles to ensure stable and high-quality after-sales protection for every shopping user.

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